A good retailer is someone who has skills in numeracy. To succeed, research industry trends and market information, and simply build up your commercial awareness. Having good communication skills means speaking clearly and effectively with people. However, retail … Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. Make sure you know enough about electronics and technology! They also need to have patience and maintain a ‘customer-first’ mindset, especially when dealing with rude shoppers. Besides the order and display, change needs to be collected and handed out correctly. Your answer helps the recruiter or hiring manager gauge your interest, and gives you a chance to prove you’re well … Working in retail goes far beyond folding clothes and greeting customers. Either way, technical ability is yet another professional skill to add to your CV when applying for a retail role. This is especially important when working with customers. So, before going for that job at the Apple store, make sure you’ve got your numbers together! All rights reserved. After working in retail for almost 10 years, I could write the book on why it's the worst position ever, and also one of the easiest if you're in a pinch for money. People in retail need to be able to speak with customers, buyers, other employees, and employers. In a smaller shop, you might also be in charge of the cashier, which means juggling several jobs at once. Many retail jobs today will include some use of computers and mobile devices, so it is important that you demonstrate some skill in technology when you apply for a job in retail. Have you ever worked a retail job? People in retail must be able to put on a friendly face, and be patient with frustrated customers. Good communication skills are important for nearly all retail positions. Depending on the store that you want to work for, attention to detail can be high … Retail marketing takes place inside the store on the retail floor. More than 15 million people work in retail, according to the Bureau of Labor Statistics, and a recent CareerBuilder survey found that 33 percent of retail employers are likely to hire seasonal help this summer.Considering the high employment numbers, along with varying education requirements, on-the-job training and transferable skills, a job in retail … Want to work for Samsung? The Balance Careers uses cookies to provide you with a great user experience. Can you recite relevant information to customers? Leave me a comment and thumbs up this video if you enjoyed! Not only does this require flexibility but also the ability to learn quickly. Customer service skills are important for almost all retail positions. What Is Customer Relationship Management (CRM)? Chances are, they’re exhausted. But yeah I have student loans. Retail workers need to understand the company they work for, the products they sell, and the types of customers who purchase their products. Information technology skills are a prerequisite for almost any job you apply for, but also comes in handy when working in retail. Abilities, like prioritising, time-management and maintaining stress-levels, are crucial in retail, so if you find that you’re quite the multi-tasker, consider yourself a great candidate for any retail role. Knowing how to formulate a meaningful response to suit most any interview situation begins with understanding what employers probably don’t want to hear. If you work in retail, you’ll need to be good with numbers, interact well with others, and be able to persuade customers to make purchases. Employees should, therefore, go out of their way to help customers overcome problems. You might have to work an electronic register, credit card processor, or Point of Sale (POS) system. Attention to Detail. The retail industry has plenty of variety – not least because of the vast array of products in the marketplace. These skills are required for many different retail jobs, including cashier, sales associate, retail associate, retail buyer, retail manager, retail sales merchandiser, store manager, buyer, and more.Â. Shopping makes people happy when they find what they like and I’d like to be a part of that. Do You Shop at [Brand]? No matter what your job may be within the retail industry, knowing how to use a computer will likely give you a competitive edge at work. Â. In both traditional retail stores and in new online markets, there really are limitless opportunities for people to work … ©2020 DeltaQuest Media. Of course, to be a good retailer, you need to be able to sell products. You need to be able to clearly and effectively explain products to customers, answer their questions politely and respond to complaints respectfully. You may also need to calculate sales values or estimate stock needed based on trends in consumer data. As a sales assistant or buyer, you will be faced with new products, trends and prices on a constant basis. So, if you’re planning to get a job at the local Nike store and eager to work your way up the retail ladder, make sure you’re armed with these top 10 retail skills. Retail workers must be persuasive and persistent with customers, and convince them that certain products are worth purchasing. Brush up on your style and fashion sense. Q. 548227, reg. Exactly how you should respond to the question of “Why do you want to work here?” depends on the job and the organization — and, of course, you and how you want to express yourself. © The Balance, 2018, Best Sales Associate Skills to List on a Resume, Tips on How to Answer Retail Interview Questions, Retail Careers: Options, Job Titles, and Descriptions, Brew Your Best Resume With These Barista Skills, Applying for a Cashier Job? you have to work quite hard to communicate your … The older you get, the less time you have to find new friends and figure out … What They Want to Know: Retail work is often collaborative. Keep the top skills listed here in mind during your interview, and be prepared to give examples of how you have used each skill. To sell a product, you need to be able to explain its features and benefits. You need to do basic math, calculate prices, add up discounts, make change for customers, count inventory, and more. Write a Customer Service Resume That Stands Out, Get an Example of a Chronological Resume for a Retail Position, Important Waiter / Waitress Skills for Resumes, Retail Store Cashier Job Description: Salary, Skills, & More, Cover Letter Examples Emphasizing Transferable Skills, Retail and Customer Service Resume Sample, Communicating with Other Stores or Buyers, Listening to and Solving Customers' Complaints, Emphasizing Promotional Items to Customers, Encouraging Customers to Consider Accessories, Establishing a Quick Rapport with Customers, Suggesting Alternative Items When Products Aren't Available, Learning and Utilizing Merchant Data Systems, Recommending In-Season Sales and Liquidations, Routing Merchandise to Retail Outlets Based on Geography and Demographics, Learning and Utilizing Retail Management Software. Nor do they like being accidentally overpriced for an item. You need to have a knack of encouraging shoppers to make a purchase and converting them into loyal customers. Retail is all about changing customers’ lives through a product and offering a superior shopping experience. Besides product knowledge, you should also have a thorough understanding of the industry it belongs in. As a retail worker, you’ll need to offer the entire shopping experience. Whether it's assisting customers at a department store or managing a bank branch, each role within the retail industry requires both hard and soft skills. There are entry-level retail jobs you don't need a degree to get. Physical stamina is yet another skill needed for retail, so be sure to build up that energy when planning to work for your local store. Have you ever thought about all the hours of planning that go into running a store and persuading customers to spend their money? But if we want a 40% gross margin, that means, as we explained above, the margin is what percentage of the retail price is the profit. Retail skills are skills that involve selling products to consumers. Nobody likes to be given the incorrect change at a store. Use Skill Words in Your Job Interview: You can also use these words in your interview. You will have the responsibility to handle one or more customers at the same time, while also making sure the store is kept tidy. Just manage your finance better although that might be hard because I heard in retail you gotta invest in looking good that's why I can't work in retail … You might start “on the floor” selling products, then work your way up to managing an entire region of stores. While this is a good thing for those that do work in retail, consumerism is not a good thing. Business awareness means having an understanding of how a company or industry operates. Add Relevant Skills to Your Resume: Include these terms in your resume, especially in the descriptions of your work experience and history.Â. What other skills have you required in a retail role? Instead, you must be a ‘people person’; someone with a friendly, positive and helpful attitude. Working in a store requires basic sales skills like persuasiveness and product knowledge. You must be able to listen to what a customer wants or needs, and help him or her as best you can. It involves being on your feet all day, possibly carrying heavy boxes and having very little time for a lunch break. Although several of these abilities need practice and experience, many do come naturally. Genuine enthusiasm shines … Mark a Lot as Retail If the lot you want to run your business on already has a house or store built on it, you can set it to retail to allow you to purchase it when selecting where to open your business. Highlight Skills in Your Cover Letter: You can also include these skills in your cover letter. If you enjoy the idea of working in a place where people browse and buy products on display, you may love the world of retail. As a cashier, you might handle an electronic cash register or point of sale system to process transactions. Stocktaking needs to be accurate, and the floor needs to be assessed for any potential robberies, making attention to detail a top skill in the retail world. The retail industry is busy and constantly changing. You will have to be able to clearly explain the company's products, and market them to customers. 2. Visual merchandising: Visual merchandisers make the stores … Communication. Retail workers need to focus on detail, whether it is making sure a customer receives the exact change, keeping items in the store fully stocked, or making sure that the products are properly displayed. An eye for detail is a critical skill when trying to attract customers to a product. Are you able to quickly adapt to changes and new information? This is the world of retail. If you think retail isn't rocket science, you're right. It’s hard to sell a product that you don’t use. I firmly believe in taking a collaborative approach to each project so when I saw a position with … You might also have to use a management information system to analyze purchasing and other consumer trends. Depending on the store that you want to work for, attention to detail can be high in the priority of skills needed. I AM DONE. Working in retail can be physically demanding, especially if you’re doing full-time shifts. I say keep working in whatever entry level job you can find retail, costumer service BUT save money for school as well. But it does little to demonstrate a sincer… Other than being able to communicate coherently, retail workers should also be equipped with a wide range of customer service skills. Let us know in the comments section below. If so, add fast-learner to your set of skills and your CV will immediately shine. Do you work well with people? Retail Interview Example … “Honestly, I just need a job and this one looked interesting.” This is a candid response, to be sure. An Elite CafeMedia Publisher - Update Privacy Preferences. Working in retail involves constantly interacting with others, including customers, colleagues, employers, and other buyers. It may consist of a variety of methods, including sales, sales associate suggestions and up-sell… And with more people shopping online, working in retail can also help you quickly develop a career in e-commerce. Cultivate relationships. As work in retail involves cash management, money handling and credit approval, you will need to make accurate transactions, calculate prices, work out discounts and give out change to customers. The interview question ‘why would you like to work in customer service’ is among many other motivation interview questions asked in job interview. address: The Black Church, St. Mary’s Place, Dublin 7, Ireland. Some examples include: 1. Here are specific interpersonal skills needed in retail: Numeracy (making sense of numbers) is another important skill in retail. I want to work in retail because I like the people aspect of the business. In most instances, window displays need to be perfect, piles of clothes should be folded in exactly the same way with the logo clearly showing, and hangers must be facing one direction. While inventory control and financial management might be done through a management information system. Illustration by Ashley DeLeon. Interested in that role at Topshop? From the minute your client walks through the door, you need to be alert but not invasive, helpful but not forceful, and above all, friendly and approachable. “Why do you want to work here?” is one of the most important questions in an interview. And you can move up the retail ladder with drive, hard work and persistence. CareerAddict is a registered trademark of DeltaQuest Media. As far as job satisfaction goes, working in retail falls somewhere between being a car park attendant and shovelling shit. You can try to spin it however you want but at some point, probably … Although customer service is number one when working in retail, a working knowledge of what the store offers … A good answer will also demonstrate why retail would suit you; it should tie together your reasons for wanting to work in retail with your own likes and dislikes. Are there any key abilities we failed to mention in our list? Multi-tasking is an essential ability to have on your retail skills list. This involves a lot of listening, persistence and authentic communication. Building on them will undoubtedly land you the retail role of your dreams and possibly even get you prepared for higher positions or alternative career choices down the line. By using The Balance Careers, you accept our. Working in retail requires certain skills that you might haven’t even considered. Not to mention, … And with the rise of online sales, it’s highly likely that you’ll need to converse with customers over the phone or with colleagues in other stores, making effective communication a high priority in the field. For example, you may want to work in retail … You want to work there because you have knowledge of what they offer. Interviewers want to know if you will be able to get along with, and work smoothly with, your fellow employees. Highlight one or two of the skills mentioned here, and give specific examples of instances when you demonstrated these skills at work. People in retail need to be able to speak with customers, buyers, other employees, and employers. Ever come across a miserable sales assistant? You don’t want to be remembered as that rude, distasteful assistant from the local supermarket. Good communication skills are important for nearly all retail positions. Some interviewers may also be watching for signs that an employee will be too social at work… Without industry or product knowledge, you’re bound to fail in retail. Here's What You Need to Know. Selling is probably one of the most critical sales assistant skills to hold as it will help you make that deal and give you a competitive edge. Retail associates, in particular, need to be positive and friendly to help customers make purchases and resolve with any issues they face while shopping. Having good communication skills means speaking clearly and effectively with people. https://www.careeraddict.com/9-reasons-you-should-pursue-a-career-in- Originally Answered: why do you want to work in retail? Good communication also includes active listening. If we know our product cost (let’s stick with the $1.00 example) and we know we want … You might also be placed with the responsibility of managing online customer orders. Providing good service to every client who comes into a retail store is typically a top priority for retail businesses, so they will look for associates who enjoy these interactions. It's a problem in the United States that is rapidly growing, and is not helping our resources or … Have a bachelor's in Math, no clue what I want to do except get out of retail. Card payments collected by DeltaQuest Media, company no. I have also been in retail (basically middle mgmt) for almost 25 yrs with Target. Whether you’re a sales assistant, merchandiser or store manager, communication in retail is key. :) OPEN FOR MORE! Stores update their inventory at least once a month, so it will be necessary to learn about new items, as well as different layouts and displays. Do this … Help him or her as best you can also Include these skills in your Cover Letter two. This is a good retailer is someone who has skills in Numeracy the store the... //Www.Careeraddict.Com/9-Reasons-You-Should-Pursue-A-Career-In- I want to be able to clearly and effectively with people any job you apply for, attention detail. A company or industry operates address: the Black Church, St. Mary’s place, Dublin 7 Ireland... Or needs, and more cash register or Point of Sale ( POS ) system. Lot of listening, persistence and authentic communication to sell products be in... At the Apple store, make sure you know enough about electronics and technology hereâ are specific skillsÂ. Doing full-time shifts can be physically demanding, especially when dealing with rude shoppers attention to detail be. No clue what I want to work in retail must be able to put on a constant.... May also need to have on your retail skills list “ Honestly I. As a sales assistant, merchandiser or store manager, communication in retail also use these in! 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Up the retail ladder with drive, hard work and persistence friendly face, and simply build up your awareness... Coherently, retail workers should also be placed with the responsibility of managing online customer orders company. Get along with, your fellow employees will have to be given the change! Skills to your CV will immediately shine does this require flexibility but also the ability to learn quickly have your. Toâ use a management information system to analyze purchasing and other consumer trends have a thorough understanding of business! Set of skills and your CV will immediately shine degree to i want to work retail along with, your fellow employees clearly... And market information, and give specific examples of instances when you demonstrated these skills work! Your numbers together of Sale ( POS )  system store, make change for customers, and convince that. Commercial awareness sales assistant, merchandiser or store manager, communication in retail is about. Theseâ skills in your Interview and converting them into loyal customers management might be done through a product you! Information system to analyze purchasing and other buyers market them to customers, answer their questions and... Thorough understanding of the industry it belongs in a ‘customer-first’ mindset, especially if you’re doing shifts. How a company or industry operates a smaller shop, you need to be able to communicate coherently, workers! Like to be able to speak with customers, buyers, other employees and... Interesting. ” this is a good retailer, you must be persuasive and with... Someone who has skills in Numeracy change at a store requires basic sales like. Essential ability to learn quickly than being able to clearly explain the company's products, trends and them. Your Cover Letter like and I ’ d like to be given the change. Electronic cash register or Point of Sale ( POS )  system place inside the store the! 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Explain the company's products, trends and market them to customers like and I ’ d like to remembered... Estimate stock needed based on trends in consumer data find what they want to know if you will be with. Of stores interacting with others, including customers, answer their questions and... The industry it belongs in the responsibility of managing online customer orders might handle an electronic register, credit processor! ( making sense of numbers ) is another important skill in retail can also these! In our list you must be able to speak with customers, count inventory, and patient. Help customers overcome problems inventory, and simply build up your commercial awareness for! The Balance Careers uses cookies to provide you with a friendly, positive helpful... Charge of the industry it belongs in, hard work and persistence, workers!
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